Check to make sure the USB-C selector switch on the back of the Sherpa is set to either Auto or Output. Move the switch to Output if it is in Auto and not charging your device. If this does not fix the problem, check that the cable you are using is the cable that was included with the device. If the problem persists, call our Customer Solutions Center at 888-794-6250.
Articles in this section
- How do I charge the Guide 12 Power bank?
- What battery types can be used in my Guide 12 Power Bank?
- What if the power from my USB-C devices is not flowing the correct way?
- How does the flashlight function on my Venture 35 & 75 Power bank?
- Is the Venture 75 fully waterproof?
- Why is my gear not charging from my Venture Power Bank?
- How do i reset my Sherpa 100AC (Prev. Version)?
- How do i put my Sherpa 100Ac into blackout mode?
- Why is the USB-C port not charging my device on my Sherpa 100?
- Why is the port light on my Sherpa 100 device red?
- See more